Donald Harris

Donald Harris

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Home page: http://www.donald-harris.com

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AIM: qspank19

Posts by Donald Harris
This is how you should do it!

Listen to Your Customers!

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Today I posted a link on twitter and facebook referring to the hacker that took an MMO game hostage I also added that I thought the company should pay more attention to their, but some readers took that as though I was supporting the actions of the hacker. This was not the case. My thoughts were that I felt if the company paid more attention to their community this hack probably would not have happened. I know you can not please every whim from your customer base, however if several of your customers are asking for the same things then you should/need to appease them. There are plenty of companies that are showing excelent examples of how to handle and help their community. And one that is just surprising me everyday is Microsoft and its twitter Xboxsupport If you have a xbox follow this crew they are unstoppable. Let’s look at one particular case and break it down on how they are listening and ENGAGING with their community.

Here is a conversation I was following in twitter:

This is how you should do it!

Okay so lets break this down. I will break this down in way so that people who don’t use twitter will understand the full awesome of this post. My friend Chupacaubrey was trying to play Battlefield Bad Company 2 and could not connect. She … expressed her frustration to her entire follower list which is 557 people (potential customers). She did not message xbox directly and she was not really saying anything pleasant at all. However on the next message we see Microsoft’s Xbox Support team jump into the conversation. They were Actively Listening to their community. Meaning they must have search terms going for negative sentiment towards the word xbox. I could go into further detail but that will be a later post. Now from this point on they go into a dialogue of troubleshooting and blah blah… the meat of THIS post is in the first two messages. Microsoft is now controlling this negative experience before she would even call tech support or continue to spread negative messages to her friends. As you can see she turn off her xbox in frustration and I am sure she could have continued to say negative things about MS and there live network. But now the tables have turned, the team is in action fixing the issue. Even if they don’t fix it think about this: She did not even get the chance to call tech support! If you can’t see the awesome in that, then you need to close your doors and stop doing business now. Also note one very important thing. This entire conversation was public. They didn’t go behind a closed door to fix the issue. Let me know what you think?? Can they keep this up? Is this feasible for every business?

PaperChild Studios

Interview with Paperchild Studios

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Here it is with out further delay the interview with the team of Paperchild Studios:

Monji’s responses:

How many team members make up PCS?

Three full-time members (Enrico Crevecouer, Michael Lubker, and myself Monjoni “Monji” Osso) and around a dozen contractors and assistants

What is your role in the studio?

I’m the Lead Designer and QA Lead for Paper Child Studio. I also handle the creation of blog posts, tweets, manage some hires, and generally do whatever I can that needs to be done.

What was the main inspiration for Purify Puzzle?

Purify Puzzle is Enrico’s creation, modified a bit by myself. It’s inspired by our love of classic arcade games; the challenge, difficulty, and opportunity for growth that games like Puzzle Bobble and Puzzle Fighter had were major influences. Visually, the game’s anime-inspired look was developed by artists Christina Beard and Andrew Soman. We’re all big fans of anime and, given that the source of gameplay inspiration was Japanese as well, it was a pretty great fit.

What tech was used to build Purify Puzzle?

Purify Puzzle is built on the Scarlet Engine, an internal engine developed by Enrico over the last four years.

Enrico’s responses:

Explain the name Paper Child Studios?

As we were brainstorming a name for the company, my team members became intrigued by the image looming on my desktop ( http://www.paperchild.com/PaperCraftWall.jpg ). I explained that it was a “paper child.” We loved the cleverness of the art and felt it represented us well and immediately added it as a potential studio name. When we trimmed down the list to the last few candidates it was the only name that was easy recognizable, sounded good, and had the domain name available.

How many team members make up PCS?

We have three primary members: I’m Lead Programmer and the studio founder, our Producer and Business Developer Michael Lubker, and Lead Designer Monjoni Osso. We also have a number of contractors who are currently working with us.

What was the main inspiration for Purify Puzzle?

Old school arcade puzzle games which I used to play as a kid. It seemed like a good project to start out with.

What tech was used to build Purify Puzzle?

Our tech was built by me. We call it the Scarlet Engine internally.

It looks like Paper Child Studios also does traditional application development. What made your team turn to games?

We are a game studio first. It just took longer to make the game than the app! We make apps as way to bring in additional revenue so that we can make better games. This isn’t to say we don’t like making apps, or that we make them just for cash. We are passionate about our apps as well, but game development was our goal from the beginning.

From my audience participation portion, I also had a reader make negative comments about your site. The current design is one that looks at first to be a strictly business site and not one of gaming. Do you have any plans in the future to make changes to your site?

I ended up making that website myself, and I’m a programmer, so of course it looks like it’s all business! However, we now have artists and designers taking care of things so we do have plans to change it up. Stay tuned.

How did you make the choice to go from standard application development to gaming?

We are a game studio first. Like I stated before, we started out making both at once. It just took longer to make the game than the app.

When you made the change from app development to gaming did you find any differences in the design, build and testing processes?

We started both at once so there really wasn’t any transition. Testing for apps is not as rigorous as game testing, but I think this is because the app we made was simpler than our game. When it comes to design of course its different when you design an application versus a game. For games we were primarily designing the gameplay/fun factor, and the world in which that gameplay resides. Apps are more about the user interface and usability. UI and usability design is needed for games as well but apps feel more way more rigorous and involved in this regard. Our build and testing process pretty much stayed the same between the two.

Michael’s Responses:

What is your role in the studio?

I am the Producer and Business Development Manager. Though I often do more than what those entail (scheduling, budgeting, project management, talking to other companies). I also do some design work, management of the audio contractors, some QA, and some marketing and community management. I also do some work on the business paperwork side.

And the winner is…!

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Bryan Todd Thanks for Bryan for participating on the blog I will contact you and send your Battlefield Play4Free Beta Code!

A Better Way to Kinect

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So I am truly impressed with the Kinect. However I do see it going the way of the Wii../ in other words no good games I want to play. How do you fix this? How can Microsoft make sure that fun games are made instead of recreating all of the Wii hits? Easy turn it over to the people who know how to innovate… the Indies! I am not knocking the guys at Microsoft or any big game studio. But I am looking at the track record. The first few games to come out for the Kinect were Just Dance, Mario Kart Wii, and Wii Sports. (Hint: Click the links to see the Kinect Equivalant)

If you want something new and not pressured by big money (publishers) to just recreate something else that was popular, the indie is the person that can help you out. Microsoft should continue to show support for the indie teams out there and make this available quickly further drawing on the power that they have over Sony and the Wii. Which is a strong indie market. I would love to know your thoughts on this. How do you think Kinect can be made greater than the Wii? Also I will give away a Battlefield Play4Free Beta key randomly to one of the readers who respond with comments! The key will be handed out next Tuesday.

Merry Christmas Everyone!

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Hey everyone just wanted to drop a quick note. I have started working with some clients to help them develop their social media presence as well as started laying the ground work to launch a new project starting in the new year. I just wanted to take some time and say thanks and Merry Christmas to all of those who supported me and push me in this direction. Can’t wait to see you guys next year! And yes this is also my way of saying I probably wont be posting any more blogs until the new year. Now go spend some time with your families!

Upcoming Interview with Paper Child Studios

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Hey guys and gals its that time again. The time were I barge in on teams working hard making games and stop their productivity just to talk to me about how they make games! And just like last time I want to turn to you my readers, and ask that you submit questions. The company this time around is Paper Child Studios they are currently working on finishing there next release Purify Puzzle. So guys and gals if you could please leave some questions in the comment section below and let me know what you want me to ask!

IGDA Microtalks Video

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Hey guys I just wanted to drop a quick note(I forgot to do this earlier) I am releasing one section of the IGDA Austin Microtalks video on my Youtube channel each week. I just posted one tonight so please take a look. And yes if you can please subscribe it does help me continue to bring more content to you! Thanks again!

Part 1

Part 2

An Interview with Alex Jones of Twisted Pixel

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As you guys know I am located in (near) Austin,Tx which is a hotspot for game development. That fact has given me the opportunity to be able to sit down with some very cool people in the industry. I was able to get some time with Twisted Pixel‘s Alex Jones and ask him some questions about game development. I also included some questions for the readers of this blog. Thanks again to all those who contributed!

Now on with the show!

Please describe your game company and its history?

Twisted Pixel

Twisted Pixel was formed in 2006 by Frank Wilson, Michael Wilford and Josh Bear. Our first game was The Mawwhich was followed by Splosion Man and Comic Jumper. We have also done contract work for other game companies but have been focusing on our own work more recently.

What is your role in the company?

I am designer on one of our projects. Most of my time is spent on level design but I also do research, design documentation and testing.

Is humor always going to play a part in your games?

I believe so. I find it hard to imagine us making a game without humor in it.

What was your development process like for Comic Jumper and did it differ much from the last two titles?

Comic Jumper had a slightly bigger budget and longer development cycle than Splosion Man. There was more of a focus on art and presentation and we contracted many more people such as writers and voice actors.

What software/tools did you use to create the game?

We have our own engine and world builder called Beard and Razor that we improve upon while working on each new title. Our artists use Granny and 3ds Max.

What were 3 technical hurtles you had to over come during the development of Comic Jumper?

Twisted Pixel talks about personality in games photo

There’s a ton of animation blending going on for Captain smiley to make sure he still looks good and animated even while aiming, and he and star are also able to talk while doing all of their actions. The sheer amount of content was way more than anything we’d dealt with before because of the different art styles. Our lead engineer also developed a streaming system for our levels.

Questions from the Audience

Can you tell us more about the Pitch Movie Process?

Every developer pitches games differently.  Some make playable demos, some just have documentation, but we like to make a fairly well polished video that shows what the game will look like, not just to pitch with, but to help get the whole team on the same page about what we’re making.

Why no PC titles after The Maw?

Due to our partnerships, there are certain exclusive rights we need to abide by, and we’ve generally been keeping busy with new projects instead of older ones.

Is contract work more hectic or frustrating than in-house projects?

From what I have seen, the contracts involved working with external game teams who stuck to 9:00 to 5:00 pretty routinely.  But our in-house projects tend to have longer hours.

Thanks again to Alex for taking the time answer the questions. Also wanted to send a big thank you to those who contributed questions for me to ask! And thank you for reading! Let me know if you want more of these!!

Being a Connector

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So today I connected some people in my network to help them work together. So why is this something to blog about? Why is it so important? Why should you be doing it as well? I will tell you why!

So you have a few people following you on twitter and facebook. And you now have a sizable collection of people that you are “linkedin” to. There is more to them than just using them find you your next gig. I have found that one of the best things I have done is to connect my connections. When people ask for help in certain areas you should connect them with someone else in your network. Here are the reasons why this is so very beneficial:

1. It makes you more effective – Your peers in your network will start to see you as a person who can get things done, even if its not something you are proficient in. This is obviously good when it comes to business development and getting new jobs.

2. Solidifies relationships within your network – It’s the ultimate ‘Thank You!’ Giving a web developer or software engineer work by dropping his name equals food on his table and the ability to take of the family. It’s always good to have people connect your name with money.

3. That feel good feeling – I try not to mix feelings with business very often, but there is a lot to be said about helping out a friend. Keep in mind my earlier post about treating each connection as a true friend and you should understand why helping out someone is a good thing.

Now here is something that I should also mention. I have a short list of people who are my go to guys and gals for certain disciplines. I suggest you build a list as well so that when you are talking to someone in person you can quickly name drop the right person. This shows confidence in the person you just suggested and it shows you have a good relationship as well.

My List

Dan McCollum – Game Designer
Glenn Banton – Social Media / Localization
David Hanas – Web Development
Mindaugas Jokubaitis – Art Team(digital art)
Deborah Fike – Project/Team Management
David Higgins – Game Developer/Software Engineer
Greg Holden – Game Developer/Software Engineer

Keep up the relationship building!

Twisted Pixel

Got questions for Twisted Pixel?

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Hey guys I plan on sending some interview questions over to the guys at Twisted Pixel. They have agreed to answer a few interview style questions from me, but I thought it would be fun to allow you guys to ask some questions as well! In the comments below leave questions that you want me to ask during the email interview and I will get it done! Also thanks for reading guys and gals!

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